Refund policy

We want you to love your new furniture and homeware. If something isn't right, here's how returns work.

Return window You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

How to start a return Email us at arinafilatov.store@outlook.com with your order number and the reason for return. We'll confirm eligibility and send you return instructions.

Return shipping

• If the item arrived faulty, damaged, or incorrect, we cover return shipping costs and will send a replacement or full refund.
• If you've changed your mind, return shipping is at your own cost.

Refunds Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable unless the return is due to our error.

Non-returnable items Made-to-order or custom furniture, clearance/final sale items, and items marked as non-returnable at checkout cannot be returned unless faulty.

Faulty or damaged items If your item arrives damaged or develops a fault, contact us within 7 days of delivery with photos of the issue so we can resolve it quickly with a replacement, repair, or refund.

Your rights under Australian Consumer Law Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.