Shipping policy
Processing time All orders are processed and dispatched within 3 business days of purchase.
Domestic shipping (Australia)
| Option | Delivery time | Cost |
|---|---|---|
| Express | 1–2 business days | Free |
| Standard | 3–5 business days | Free |
Worldwide shipping
| Option | Delivery time | Cost |
|---|---|---|
| Standard | 15–25 business days | Free |
Worldwide shipping is available to most countries. Delivery times may vary depending on your location and local customs processing.
Order tracking You'll receive a shipping confirmation email with tracking information once your order has been dispatched.
Customs, duties, and taxes (international orders) International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Delayed or lost shipments If your order hasn't arrived within the expected timeframe, please contact us at arinafilatov.store@outlook.com and we'll investigate with the carrier on your behalf.
Damaged in transit If your furniture or homeware item arrives damaged, please contact us within 7 days of delivery with photos so we can arrange a replacement or refund.